Angry Cashier, Poor Customer Service, Banged Up Groceries

Angry Cashier, Poor Customer Service, Banged Up Groceries | Really Lady?

Hey Mocha Family,

What do you do in a situation where you feel like your rights as a customer are being violated by a cashier who is probably having a bad day? I share my experience in the above video. The cashier was definitely our of line, and I was ready to blow up and demand to see her manager, despite the long line behind me.

I paused because, while this girl had blonde hair and blue eyes, she reminded me of my daughter. She was young and since I frequent this store often, I knew that she couldn't have been working there long. If my daughter was having a bad day, I would want someone to extend grace to her. Yet, I'm not sure this method was the right approach.

I think I failed to realize that grace can also look like correction and redirection. I really appreciate the feedback I have gotten so far in the comment section of the video on YouTube. If I could have calmed myself down that day, perhaps there was a way I could have corrected her and called her manager in. The people in line behind me may have been frustrated, but perhaps that check would have been a benefit to that cashier in the future and helped grow her professional ethic.

The customer may be wrong, but as a cashier an important part of your job is to redirect them with respect, or be flexible if time allows.

Be blessed!

Comments

Please leave that baby's hair alone!

I'll never forget the first time I saw Mocha Girl One (HmG) . She was an emergency c-section, and had to spend several days in NICU. She was born four days past her estimated due date and looked huge in her incubator. I imagined her to be especially delicate and feminine. I couldn't wait to frill her up, and more importantly to do her hair ! The only reason she wasn't sporting a barrette the day we took her home from the hospital, was because the one I brought to match her lacey outfit, slid right out. Mocha Girl One's baby hair was silky straight and fine. As the weeks rolled by, it became wavier until she had a lovely curly fro. I washed it all the time . I brushed it several times a day . I tried snap clips, and moved to velcro barrets when the clips slid out. I bought a different head band for every outfit. Meanwhile her curls continued to wind tighter and tighter. I kept everything in a pretty box, dubbed the hair bin . I was really frustrated at not b...

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