Thursday, September 22, 2016

Angry Cashier, Poor Customer Service, Banged Up Groceries | Really Lady?

Hey Mocha Family,

What do you do in a situation where you feel like your rights as a customer are being violated by a cashier who is probably having a bad day?  I share my experience in the above video.  The cashier was definitely our of line, and I was ready to blow up and demand to see her manager, despite the long line behind me.

I paused because, while this girl had blonde hair and blue eyes, she reminded me of my daughter.  She was young and since I frequent this store often, I knew that she couldn't have been working there long. If my daughter was having a bad day, I would want someone to extend grace to her.  Yet, I'm not sure this method was the right approach.

I think I failed to realize that grace can also look like correction and redirection.  I really appreciate the feedback I have gotten so far in the comment section of the video on YouTube.  If I could have calmed myself down that day, perhaps there was a way I could have corrected her and called her manager in. The people in line behind me may have been frustrated, but perhaps that check would have been a benefit to that cashier in the future and helped grow her professional ethic.

The customer may be wrong, but as a cashier an important part of your job is to redirect them with respect, or be flexible if time allows.

Be blessed!

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