Thursday, September 22, 2016
Angry Cashier, Poor Customer Service, Banged Up Groceries | Really Lady?
Hey Mocha Family,
What do you do in a situation where you feel like your rights as a customer are being violated by a cashier who is probably having a bad day? I share my experience in the above video. The cashier was definitely our of line, and I was ready to blow up and demand to see her manager, despite the long line behind me.
I paused because, while this girl had blonde hair and blue eyes, she reminded me of my daughter. She was young and since I frequent this store often, I knew that she couldn't have been working there long. If my daughter was having a bad day, I would want someone to extend grace to her. Yet, I'm not sure this method was the right approach.
I think I failed to realize that grace can also look like correction and redirection. I really appreciate the feedback I have gotten so far in the comment section of the video on YouTube. If I could have calmed myself down that day, perhaps there was a way I could have corrected her and called her manager in. The people in line behind me may have been frustrated, but perhaps that check would have been a benefit to that cashier in the future and helped grow her professional ethic.
The customer may be wrong, but as a cashier an important part of your job is to redirect them with respect, or be flexible if time allows.