Hey Mocha Family,
So many people have already shared their opinion, but I wanted to add mine as fuel for thought. I haven't been satisfied with the performance of my Shea Moisture products in a while. I don't know if I purchased something with a new formula or if I was just over the hype. I've heard some people react to this situation by boycotting Shea Moisture. This is moot for me since I had no future plans to make a purchase anyway.
I'm glad they quickly made an apology which effectively communicates that they understand the angst, but will it be enough?